I think it is quite reasonable to “test out” the response of their support. Depending on the host, the good ones usually put priority on the support questions than pre-sale questions.
Then again, most my purchases are “impulsive” (yeah, this host feels “right”, let me take out my credit card…) So far so good :)
However, how would a web hosting company feel if a nobody rang up their support line, pretend to be a customer and try to test out their support response? Also they have no obligation to answer support queries from someone who is not a customer.
I think it is quite reasonable to “test out” the response of their support. Depending on the host, the good ones usually put priority on the support questions than pre-sale questions.
Then again, most my purchases are “impulsive” (yeah, this host feels “right”, let me take out my credit card…) So far so good :)
However, how would a web hosting company feel if a nobody rang up their support line, pretend to be a customer and try to test out their support response? Also they have no obligation to answer support queries from someone who is not a customer.