I just wanted to add my experience to the flood of disappointment in ZoneEdit. I, too, had used them for quite a while with satisfaction, then suddenly my domains stopped responding. It took some investigation to find out that their dns servers ‘were down’ as they never notified me, nor did their site mention anything about the downtime.
The response from support was that I should buy more zones — folks this is clearly a bait-and-switch scheme of the highest cynicism. If they knowingly provide lower service to their free clients (without clearly stating that) in order to get them to pay for service, that’s fraud, plain and simple.
Last night they shut off my DNS service claiming that I had expired credits. First off, the warning came on Sunday night at nearly 11pm. Secondly, by their accounting I was short just one credit but yet all my dozen or so names were shut down. Thirdly, this expired credit was their error, since I had cancelled the order for it weeks ago and their clueless support folks couldn’t figure out how to square up the account.
One clue that I should have recognized and I recommend everyone look out for was that there is NO SUPPORT PHONE NUMBER. If you can’t talk to someone immediately, you can’t have the problem addressed immediately now, can you?
I can tell you I lost significant money, time and credibility using ZoneEdit. I strongly recommend using a professional, reliable service that you pay for. You’ll sleep much better at night.
I just wanted to add my experience to the flood of disappointment in ZoneEdit. I, too, had used them for quite a while with satisfaction, then suddenly my domains stopped responding. It took some investigation to find out that their dns servers ‘were down’ as they never notified me, nor did their site mention anything about the downtime.
The response from support was that I should buy more zones — folks this is clearly a bait-and-switch scheme of the highest cynicism. If they knowingly provide lower service to their free clients (without clearly stating that) in order to get them to pay for service, that’s fraud, plain and simple.
Last night they shut off my DNS service claiming that I had expired credits. First off, the warning came on Sunday night at nearly 11pm. Secondly, by their accounting I was short just one credit but yet all my dozen or so names were shut down. Thirdly, this expired credit was their error, since I had cancelled the order for it weeks ago and their clueless support folks couldn’t figure out how to square up the account.
One clue that I should have recognized and I recommend everyone look out for was that there is NO SUPPORT PHONE NUMBER. If you can’t talk to someone immediately, you can’t have the problem addressed immediately now, can you?
I can tell you I lost significant money, time and credibility using ZoneEdit. I strongly recommend using a professional, reliable service that you pay for. You’ll sleep much better at night.