Comments on: Web24.com.au Connectivity Issue Right Now? http://hostingfu.com/article/web24-com-au-connectivity-issue-right-now Web Hosting Blog by a Software Developer Fri, 02 Jul 2010 10:59:16 +0000 hourly 1 http://wordpress.org/?v=3.0 By: scotty http://hostingfu.com/article/web24-com-au-connectivity-issue-right-now/comment-page-#comment-841 scotty Thu, 28 Feb 2008 23:12:57 +0000 http://hostingfu.com/?p=153#comment-841 <p>Aaron -- as I have stated in my blog post -- I would have check the web24 website if the site was available! It did not fail over to redundant site until much later, and calling someone at past 12am is simply not an option for someone (when wife and kids were sleeping). It was posted at Whirlpool asking whether anyone else has issue with their sites inside the Fujitsu data centre. Having a 3rd party independent site is a <strong>good thing</strong>. Well, at least for consumers...</p> Aaron — as I have stated in my blog post — I would have check the web24 website if the site was available! It did not fail over to redundant site until much later, and calling someone at past 12am is simply not an option for someone (when wife and kids were sleeping). It was posted at Whirlpool asking whether anyone else has issue with their sites inside the Fujitsu data centre. Having a 3rd party independent site is a good thing. Well, at least for consumers…

]]> By: A.Sinclair http://hostingfu.com/article/web24-com-au-connectivity-issue-right-now/comment-page-1#comment-842 A.Sinclair Thu, 28 Feb 2008 21:14:00 +0000 http://hostingfu.com/?p=153#comment-842 <blockquote> <p>I have posted the same issue on Whirlpool Forums and so far we have got no response from the provider. Web24.com.au...</p> </blockquote> <p>Please note that we post information on our website, not on whirlpool forums, and this should be where you look for service information and updates.</p> <p>We had 2 on call technicians who were fielding calls during the incident and were able to communicate with our customers effectively.</p> <p>Our 1300 number, option 5 is for emergency support.</p> <p>Please feel free to contact us directly should we be able to assist further.</p>

I have posted the same issue on Whirlpool Forums and so far we have got no response from the provider. Web24.com.au…

Please note that we post information on our website, not on whirlpool forums, and this should be where you look for service information and updates.

We had 2 on call technicians who were fielding calls during the incident and were able to communicate with our customers effectively.

Our 1300 number, option 5 is for emergency support.

Please feel free to contact us directly should we be able to assist further.

]]> By: A.Sinclair http://hostingfu.com/article/web24-com-au-connectivity-issue-right-now/comment-page-#comment-838 A.Sinclair Thu, 28 Feb 2008 03:00:00 +0000 http://hostingfu.com/?p=153#comment-838 <p>Hi Dan.</p> <p>The incident was reported on our website as it unfolded throughout the night. You can see a history of the incident in our news section: <a href="http://support.web24.com.au/index.php?_m=news&_a=viewnews&newsid=12&group=default">Link</a></p> <p>Web24 Management met with Fujitsu National Data center manager, National Networks Manager and Melbourne DC manager yesterday afternoon to discuss this issue. Together we have put in place an escalation procedure to fail over to the secondary link immediately should a non-hard failure occur (packets still able to traverse link) on the primary link</p> <p>We offer our sincere apologies to our customer for this service interruption</p> Hi Dan.

The incident was reported on our website as it unfolded throughout the night. You can see a history of the incident in our news section: Link

Web24 Management met with Fujitsu National Data center manager, National Networks Manager and Melbourne DC manager yesterday afternoon to discuss this issue. Together we have put in place an escalation procedure to fail over to the secondary link immediately should a non-hard failure occur (packets still able to traverse link) on the primary link

We offer our sincere apologies to our customer for this service interruption

]]> By: scotty http://hostingfu.com/article/web24-com-au-connectivity-issue-right-now/comment-page-1#comment-840 scotty Tue, 26 Feb 2008 22:48:41 +0000 http://hostingfu.com/?p=153#comment-840 <p>Hi Dan,</p> <p>I have posted an update from the reply I got from Web24. The site seems to be back up now -- but as it is still on secondary link (uecomm instead of alter.net) I suspect there might be other up and downs today...</p> Hi Dan,

I have posted an update from the reply I got from Web24. The site seems to be back up now — but as it is still on secondary link (uecomm instead of alter.net) I suspect there might be other up and downs today…

]]> By: Dan http://hostingfu.com/article/web24-com-au-connectivity-issue-right-now/comment-page-1#comment-839 Dan Tue, 26 Feb 2008 18:48:00 +0000 http://hostingfu.com/?p=153#comment-839 <p>Mine was playing up also for much of the night but is back up now. </p> <p>These guys have been very good from a support perspective, i hope they offer an explanation.</p> <p>Dan</p> Mine was playing up also for much of the night but is back up now.

These guys have been very good from a support perspective, i hope they offer an explanation.

Dan

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