I have been with my server host for about a year or two and recently I have been getting too much traffic for their server and have set up new accounts at another company.

I have been requesting the EPP Auth code poasswords for my domains from my current server for two months and they will not respond to any of my requests.

I have contacted the company they are a reseller through and done everything I can to try and get them to contact me but nothing.

Has anyone had this experience before and if so were they able to get around it at all?

The biggest problem is that the domains are registered under the server company name so this is making it really hard

Andy

Although I’m strongly considering obtaining a Slicehost account because I’m developing two scripts which I will offer as a hosted solution, and neither HostMonster or DreamHost will permit resales on a standard cheap account. This is good because I don’t have to pay for the hardware and internet connections. I also get root access to my “slice” on the server. Essentially I would have a virtual machine on one of their servers.

Another option I’m looking at is the good old host it yourself option, with two connections (through different ISPs – I’m thinking a dry loop DSL from TekSavvy and a cable connection from CIA.com) and a load-balancing switch/router. This is great because you own the hardware and have full control, plus if I do it at my current workplace, it’s a 5 minute bus ride or 15 minute walk from home, so if anything breaks I can be there quickly. I’d also be able to have my home server setup to back it up nightly to my home for an off-site backup (in case of fire, explosion, or terrorist attack on a small 3-room office shared by a tech company, real estate brokerage, cleaning company and mortgage brokerage) in addition to it being a RAID-5 array. The downsides are the cost of two connections, the hardware, and spare hardware to quickly get back up and running if anything breaks, so that I don’t have to order a replacement from NCIX, or the manufacturer, and wait a week.

I called em and their billing dept said they were useless in such problems so I had to reapply my credit card but to make it legit I had to send a fax to USA with my driver license back n front… The guy was apologizing a lot. Then 2 months later it happen again on 3 invoices (16$+15$+19$) still not something to worry about on 5000$ credit card. While calling them this time the guy was repeating this “…We have sent you an email to tell you that your account is delinquent…” I said that I received it the same morning that I was calling them and that the matter was not that email but that on my other contract the invoice of 120$ was passing flawlessly!

They stuck on their stupid “…we have sent you a email that states you are delinquent…”
I have called them around 5 times in that month, 7 times the next month and was emailing the complaint dept 3 times per day (not harassing them I was answering to their emails). I have a count of the number of times the gimmick was repeated by email not on phone and it turns around 30 times! Yes, about 2 times per email! No one of them just understood that I wasn’t calling nor emailing about a freaking email but to pay them!

Then I opened real quick an hostgator account which have for free transfered 30 of my websites while I still had few of em to switch this was a great help as I’ve chosen all the websites which had databases and they made it perfectly within the next 48 hours! Unfortunately I switched over for godaddy for the domains. I say unfortunately because it cost me 400$ to transfer, even for an additional year it was very expensive for me on that day, but it was necessary to avoid such a situation as you actually encounter…
Also that Godaddy is around 35% more expensive than 1and1 was, but their DNS servers are way faster.

So in conclusion 1and1 sux bones, they are slow ass servers I had 2 developers contracts + 43 domains + 5 exchange accounts + 2 SEO tools accounts which was making of me a 100$/monthly customer and have been treat like bastard. Their support ended every single time in me fixing my things alone as they always say “the problem is on your side” even when Google, Yahoo, Microsoft and sitesurvey were unable to resolve any of the 43 websites… I have been locked out for 24hours of my whole servers via HTTP because I’ve refreshed 5 times in one minute a website. They have incredible lags from 11:00 to 14:30, which they claim as non-existent lag as they are not able to have the same lag from their computer… Once all of my websites were down for 2 days time, I’ve called em they said we are updating to PHP 4.3.2 (imagine in summer 2008 still in PHP 4) and when I remembered them about the 99.9% of uptime guarantee they said the contract just tell they have to host your files not that they have to be online!

I am a very unsatisfied customer from this experience. While typing this message I think on what you say to double check reviews about them and seriously think to copy it all on many of them or any website or blog that are talking about web host. Such a company should not exist up to me.

Thank you for giving your feedback on the last post.

Thank you!